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Privacy Policy

Effective date: 04/07/2020
Last updated: 06/01/2026

Certified Jets respects your privacy and recognizes that discretion is fundamental to private aviation. This Privacy Policy explains how [insert full legal entity name], doing business as “Certified Jets” (“Certified Jets,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal data.

This Policy applies when you visit certified.aero, access our members portal, communicate with us, request a quotation, apply for membership or employment, arrange or receive aviation-related services, or otherwise interact with Certified Jets.

1. Who We Are

Certified Jets provides private-aircraft charter, aircraft leasing and management, tour and group transportation, aircraft sales and acquisitions, aircraft financing coordination, and related concierge services.

Certified Jets is the controller of personal data covered by this Policy unless we state otherwise.

Legal entity: Jets Capital LLC FZ

Privacy contact: [privacy@certified.aero]

Where another Certified Jets entity controls your information, we will identify that entity when your data is collected.

2. Personal Data We Collect

Depending on your relationship with us, we may collect:

Contact and identity information

• Full name, title, nationality, date of birth, gender, and preferred language

• Email address, telephone number, residential or business address, and WhatsApp details

• Passport, visa, national identification, residency, or other travel-document information when necessary for a journey

• Information about representatives, assistants, family members, guests, or other passengers

Flight and service information

• Departure and destination airports, travel dates, passenger numbers, itinerary, and routing

• Aircraft, cabin, catering, ground transportation, accommodation, and concierge preferences

• Baggage, cargo, pet, accessibility, and special-assistance requirements

• Membership applications and account information

• Communications, instructions, service history, quotations, contracts, and transaction records

Payment and commercial information

• Billing address, invoicing details, payment status, and transaction information

• Limited payment-card or banking information where required

• Corporate affiliation, position, authorization, and due-diligence information

Payment information may be processed directly by a regulated payment provider. We may not receive or retain complete card details.

Sensitive personal data

When necessary to provide a requested service, we may process information concerning health, dietary requirements, accessibility needs, identity documents, precise travel movements, or other information treated as sensitive under applicable law.

We process sensitive data only where legally permitted and, when required, with explicit consent.

Website and device information

• IP address, device identifiers, browser and operating-system information

• Pages visited, links selected, referring pages, approximate location, and access times

• Cookie identifiers, preferences, and website interaction information

• Security logs and information used to detect fraud, misuse, or unauthorized access

Recruitment information

If you apply for a position, we may collect your résumé, work and education history, qualifications, references, eligibility to work, interview records, compensation expectations, and other information you submit.

Information from other sources

We may receive personal data from:

• A person arranging travel on your behalf

• Your employer, representative, assistant, family member, or travel coordinator

• Aircraft operators, airports, fixed-base operators, handlers, brokers, and service partners

• Payment, identity-verification, sanctions-screening, fraud-prevention, or security providers

• Publicly available sources and government authorities, where lawful

• Advertising, analytics, and referral partners

If you provide information about another person, you must be authorized to do so and should make this Policy available to that person.

3. Why We Use Personal Data

We may process personal data to:

• Respond to inquiries and prepare quotations

• Arrange, administer, modify, and complete flights and related services

• Verify passenger identities and travel documentation

• Coordinate with aircraft operators, crew, airports, handlers, immigration authorities, and service providers

• Process payments, refunds, invoices, commissions, and accounting records

• Administer memberships and members-portal accounts

• Provide concierge, ground transportation, accommodation, catering, and other requested services

• Conduct safety, security, identity, sanctions, fraud, credit, and compliance checks

• Communicate operational notices and provide customer support

• Maintain the safety, integrity, and performance of our websites and systems

• Understand website use and improve our services

• Manage business relationships and enforce agreements

• Consider job applications and manage recruitment

• Send marketing communications where you have consented or where otherwise permitted by law

• Establish, exercise, or defend legal claims

• Comply with aviation, immigration, customs, tax, accounting, security, and other legal obligations

We will not process personal data in a manner incompatible with the purpose for which it was collected unless permitted by applicable law.

4. Legal Grounds for Processing

Depending on applicable law and the circumstances, we rely on one or more of the following grounds:

• Your consent

• Taking steps at your request before entering into a contract

• Performing a contract with you

• Complying with a legal or regulatory obligation

• Protecting your or another person’s vital interests

• Our legitimate interests or those of another party, where permitted and not overridden by your rights

• Establishing, exercising, or defending legal claims

• Another legal ground available under applicable data-protection law

Where processing requires consent, you may withdraw that consent at any time. Withdrawal does not affect processing already performed lawfully.

5. When Information Is Required

Some information is optional, while other information is required to issue a quotation, verify a traveler, conclude a contract, arrange a flight, satisfy legal requirements, or deliver a requested service.

If required information is not provided, we may be unable to process a request, carry a passenger, complete a booking, or provide some or all of our services. We will identify mandatory fields where practical.

6. How We Disclose Personal Data

We may disclose relevant personal data to:

• Aircraft owners, air carriers, charter operators, pilots, and crew

• Airports, fixed-base operators, ground handlers, and aviation authorities

• Immigration, customs, border-control, law-enforcement, sanctions, and regulatory authorities

• Hotels, caterers, ground transportation companies, security providers, and concierge partners

• Payment processors, banks, insurers, auditors, and professional advisers

• Cloud-hosting, communications, customer-management, website, analytics, cybersecurity, and technical-support providers

• Certified Jets affiliates and offices

• A buyer, investor, lender, or adviser involved in a proposed or completed corporate transaction

• Other parties when you direct us or consent to disclosure

• Authorities or other parties when disclosure is required or permitted by law

We require service providers to use personal data only for authorized purposes and to protect it appropriately.

Certified Jets does not disclose passenger itineraries publicly. We do not sell personal data for money. [Confirm whether any advertising or analytics activity constitutes “sale,” “sharing,” or targeted advertising under applicable US state laws.]

7. International Transfers

Private aviation is inherently international. We may transfer personal data to, or permit it to be accessed from, countries other than the country where it was collected, including Saudi Arabia, the United Arab Emirates, the United States, a passenger’s destination, and countries where aircraft operators or service providers are located.

Where required by law, we use approved contractual safeguards, adequacy mechanisms, transfer assessments, regulatory approvals, or another lawful transfer mechanism. We limit transfers to information reasonably necessary for the applicable purpose.

Transfers of personal data originating in Saudi Arabia will be handled in accordance with the Saudi Personal Data Protection Law and its implementing rules.

8. Retention and Destruction

We retain personal data only for as long as reasonably necessary to:

• Provide services and maintain operational records

• Meet aviation, immigration, accounting, tax, insurance, and regulatory requirements

• Resolve disputes and enforce agreements

• Maintain security and prevent fraud

• Establish, exercise, or defend legal claims

Retention periods depend on the nature of the information and applicable legal requirements. Unless a longer period is required or justified:

• General inquiries: [12–24 months after the last interaction]

• Client, booking, flight, and contractual records: [7–10 years after service completion]

• Identity and travel documents: [define the shortest operationally necessary period]

• Payment and accounting records: [period required by applicable tax and accounting law]

• Marketing records: until consent is withdrawn or the data is no longer needed

• Unsuccessful recruitment records: [6–24 months after the recruitment process]

• Website security logs: [30–365 days]

At the end of the applicable period, we securely delete, destroy, or anonymize the data unless continued retention is legally required.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies for:

• Essential website operation and security

• Remembering preferences

• Measuring traffic and website performance

• Understanding how visitors interact with the website

• Advertising or campaign measurement, where enabled

Non-essential cookies will be used only after obtaining consent where required. You may manage your preferences through our cookie banner or browser settings. Disabling essential cookies may prevent parts of the website from functioning correctly.

A separate Cookie Notice may provide further information about each technology, its provider, purpose, and duration.

10. Marketing Communications

We may send promotional communications only where permitted by applicable law. Where consent is required, marketing will be sent only after receiving valid consent.

You may unsubscribe at any time by using the link in an email or contacting us. We may retain limited information to record and respect an opt-out request. Operational communications concerning an enquiry, booking, membership, payment, safety matter, or existing service are not marketing messages.

11. Security and Confidentiality

We use administrative, contractual, physical, and technical measures intended to protect personal data against loss, unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include encryption, access restrictions, authentication controls, confidentiality obligations, security monitoring, backups, vendor assessments, and staff training. Access is limited to persons with an appropriate business need.

No transmission or storage system can be guaranteed completely secure. If we become aware of a personal-data breach, we will investigate it and notify affected individuals and competent authorities when required by law.

12. Your Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal data is processed

• Obtain access to your personal data

• Request a copy in a clear and commonly used format

• Correct, complete, or update inaccurate data

• Request deletion or destruction

• Withdraw consent

• Object to or request restriction of certain processing

• Request portability of eligible data

• Opt out of direct marketing or certain targeted advertising

• Complain to a competent data-protection authority

• Obtain information about international transfers and recipients

These rights may be subject to legal exceptions, identity verification, and record-retention obligations.

To exercise a right, email [privacy@certified.aero] with the subject “Privacy Request.” Please describe your request and the relevant relationship or booking. We may request limited information to verify your identity and authority.

We will respond within the period required by applicable law. You will not be discriminated against for exercising a privacy right.

13. Children’s Privacy

Our services are not directed to children acting independently, and we do not knowingly solicit personal data directly from children for marketing purposes.

Passenger information relating to a child may be processed when a parent, guardian, authorized representative, employer, or other travel organizer arranges a flight. Where required, we obtain authorization from the child’s parent or legal guardian and apply additional safeguards.

14. Third-Party Websites and Services

Our websites may link to third-party websites, portals, social networks, messaging services, or payment platforms. Those services operate under their own privacy practices. We are not responsible for their content or privacy practices, and we encourage you to review their policies.

15. Automated Decision-Making

Certified Jets does not make decisions producing legal or similarly significant effects solely through automated processing [confirm]. If this changes, we will provide the notices and rights required by applicable law.

16. Complaints

Please contact us first so that we can investigate and address your concern:

Privacy contact: Legal Department
Email: [privacy@certified.aero]

You may also lodge a complaint with the data-protection authority responsible for your jurisdiction. In Saudi Arabia, personal data protection is supervised by the competent authority designated under the Personal Data Protection Law.

17. Changes to This Policy

We may update this Policy to reflect changes in our services, practices, technology, or legal obligations. The revised version will be posted on this page with an updated “Last updated” date.

Where required, we will provide additional notice or obtain consent before a material change takes effect.

18. Contact Us

Questions concerning this Policy or Certified Jets’ handling of personal data may be directed to:

Jets Capital LLC FZ
Trading as Certified Jets

Email: [privacy@certified.aero]

Website: certified.aero

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